Danh sách từ vựng cần nhớ
|Abide by||To comply with = to conform: tuân theo||Establish||Thành lập|
|Establishment||Nhà máy, công ty, xí nghiệp = company|
|Agreement||sự thỏa thuận||Obligate||Bắt buộc, ép buộc|
|Assurance||sự đảm bảo, chắc chắn||Party||Bên tham gia ( hợp đồng)|
|Cancellation||Sự hủy bỏ, bãi bỏ||Provision||Sự quy định, điều khoản|
|Determine||Xác định, định rõ||Resolve||Giải quyết|
|Engage||Participate, involve: tham gia, tham dự |
Engage in a contract: tham gia vào một hợp đồng
|Specific||particular : cụ thể, chi tiết|
Học từ vựng qua hình ảnh
Bài đọc theo ngữ cảnh
Contracts là một agreement giữa hai hoặc nhiều parties that specifies những điều khoản và obligate the parties phải tuân theo. Contracts thường thể hiện tổng số tiền mà khách hàng cần phải thanh toán và những dịch vụ sẽ được provided.
Công ty tôi có ký một contract that provides assurance that tất cả các máy tính trong công ty sẽ được sữa chữa trong vòng một ngày nếu có lỗi xảy ra, dịch vụ này phải được thực hiện tại my establishment.
Làm thế nào để determine đâu là một contract hoàn chỉnh? Một contract hoàn chỉnh thường provides cách to resolve những vấn đề phát sinh. Trước khi engaging in a contract, cả hai parties nên suy xét cẩn thận về những điều khoản mà họ have to abide by. Một contract hoàn chỉnh cũng phải quy định về việc cancellation of contract nếu either party fails to meet the terms.
Bài tập áp dụng
Reading – Questions below refer to the following letter and form.
Santos Office Cleaners 112 Main St.
December 15, 2011
Mr. James Harrison
17 Hartland Road
Dear Mr. Harrison,
We are very sorry that you have decided to cancel your cleaning service contract with us. In order to assure that we provide our customers with the best possible service, we always try to determine the reasons for contract cancellations. Please take a few minutes to fill out the enclosed form. This is for our information only; completing the form does not obligate you to buy any product or enter into any new agreement with our company. We appreciate your cooperation. If at any time in the future you decide to renew your contract with us, please don’t hesitate to contact me.
Dada Basted Rosa Santos Owner
Santos Office Cleaners
Date contract signed: March 23, 20-
Type of facility: T single office ❑ office building ❑ private home ❑ other
Frequency of service:
❑ daily T weekly ❑ monthly ❑ other
Reason for contract cancellation (choose one):
❑ no longer need service
❑ signed contract with a different company
T payment dispute not satisfactorily resolved
❑ specific complaint not resolved
❑ other Comments: I was always satisfied with the service provided by your employees. However, I am frustrated by your inability to resolve the payment issues.
1. What is the purpose of the letter?
A. To find out why Mr. Harrison no longer wants this service.
B. To offer the customer a better contract.
C. To ask Mr. Harrison to renew his contract.
D. To advertise new services provided by the company.
2. What is Ms. Santos′s business?
A. Cleaning service.
B. Customer relations.
C. Contract review.
D. Conflict resolution.
3. Why did this customer cancel the contract?
A. The employees provided unsatisfactory service.
B. He doesn’t want this type of service anymore.
C. The company damaged something in his office.
D. He had a disagreement about his bill
4. The word assure in letter one, line 2, is closest in meaning to
5. The word specific in form two, line 15, is closest in meaning to
2. Listening- Listen to the dialogue. Then read each question and choose the best answer
1. What problem do the speakers have with the computer company?
A. It can’t repair the computer.
B. It won’t renew the contract.
C. It sends incorrect bills.
D. It charges them for extra spare parts.
2. What does the woman suggest doing?
A. Waiting until the contract runs out.
B. Renewing the contract.
C. Canceling the contract.
D. Asking the company to write a new contract.
3. When will the contract run out?
A. In nine months.
B. In two months.
C. In one year. D. In four years.
|1.C 2.C 3C. 4.C 5.C|
|1.B 2.D 3.D|
Tapescript phần nghe
M Do you think we will ever resolve our difficulties with the computer company? They keep charging us for extra services that they haven′t provided.
W They′ve assured me several times that they will correct our bills, but they haven′t done it yet.
M Last month they charged us for repair services that we never ordered. Maybe we should cancel their services now and find another provider.
W No, we signed an agreement to use their services for only a year. There′s just two months left on that contract, then we can sign with a different company.