Từ vựng TOEIC chủ đề Shipping

Listening Comprehension
Part 1 Photo

Look at the picture and listen to the sentences. Choose the sentence that best describes the picture.

Part 2 Question—Response

Listen to the question and the three responses. Choose the response that best answers the question.

Listen to the question and the three responses. Choose the response that best answers the question.

Part 3 Conversation

Listen to the dialogue. Then read each question and choose the best response.

What is the problem?

Who is responsible for the problem?

When should the boxes be shipped?

Part 4 Talk

Listen to the talk. Then read each question and choose the best answer.

What is the topic of the talk

What is the company’s basic philosophy?

When will the catalog show a comparison of prices?

Reading

Part 5 Incomplete Sentences

Choose the word that best completes the sentence.

To assure that your order is _____ filled, it will be checked by a two-person team.

The suppliers have _____ the terms of our agreement and are now our supplier of choice.

Scanning the shipment number is an _____ part of tracking these containers.

Keeping customer complaints to a _____ is the job of everyone who works in the store.

To keep distribution costs low, we have selected only two _____ firms for the region.

Based on their credit check, it seems likely that they have _____ funds to cover this order.

Part 6 Text Completion

Packing Guidelines

In order to _____ (16) breakage of merchandise and loss of shipments and to ensure accurate fulfilment of orders, please observe the following guidelines when preparing packages tor shipment:

1) Check the order form carefully to make sure the item number matches the item number and description in the catalog.

2) Make sure that the address label has been _____ (17) filled out, and particularly that names have been spelled correctly.

3) Each box must be _____ (18) filled with packing material to protect the contents from damage.

4) Packages must be ready to be picked up by the carrier before 3:30 pm. daily.

Following these guidelines is of the utmost importance. Lost and damaged shipments cost the company valuable time and money.

Text Completion

Text Completion

Part 7 Reading Comprehension

April 15

Customer Service Department

Fleetwood Fashions

21986 North Featherstone Avenue

Hiawatha, MN

Dear Customer Service,

I am writing about an order I made from the Fleetwood Fashions catalog over a month ago, which I have not yet received. When I called to order two new purses and several spring shirts, the customer service representative assured me that there was sufficient inventory on hand to fulfill the order. He told me that it would be shipped before the end of the week and that I would receive it within ten days. When I still had not received the shipment alter 14 days, I called the company. The customer service representative checked the ordering information on the computer, and we discovered that my address had not been accurately recorded. He promised to reship the order with my correct address and told me I would receive it within ten days. That was over two weeks ago, and I still have not received the shipment. I cannot understand this. Perhaps the carrier that you use is not reliable. In any case, I am tired of waiting for my order and would like to cancel it. I am not sure whether I will make an order from your company again. This is unfortunate since it is one of the few places that carry dresses and shoes in my size and at a reasonable price. However, this is the second time I have had a problem with an order, and I don’t want this to happen again. Please cancel my order #20857631. Thank you.

Sincerely,

Lucinda Walker

When did Lucinda Walker make an order from Fleetwood Fashions?

What did she order?

What is the problem with her order?

The word fulfil in line 3 Is closest in meaning to

The word carrier in line 8 is closest in meaning to